24h emergency service and help desk

Our help desk offers a central point of contact for all facility management service inquiries. This is backed up by a comprehensive emergency service. Expert employees centrally coordinate all enquiries, malfunction reports and services relating to your buildings and systems.
Even in unusual situations, we attach great importance to concrete, coordinated and individual solutions, using:

• Binding communication channels and escalation rules
• Process-oriented approach and appropriate use of hardware and software
• Traceability through documentation